As a Support Engineer (also knows as a 2nd line system support engineer) your role is to keep the systems up and running, resolve issues, pro-actively monitor all systems and prevent issues to happen again by documenting solutions.

This includes:
– modifications, enhancements, extensions, upgrades, start-up assistance, commissioning, maintenance within the agreed time frame, requirements and performance.

You are or want to become a specialist in the field of:
– Support, system management and engineering (90%)– network management (10%) is a pré
– security integration (firewall updates, rules, etc.) is a pré

You work in a multidisciplinary team:
– troubleshooting consists of looking for the right solution, making the right decision and documenting the solution
– you are responsible for (independently) configuring, installing, troubleshooting and testing Windows systems
– A pré is if you have knowlegde of Cisco routers, switches, firewalls (updates, patches, minor changes in access lists and port configuration, etc.)
– you are responsible for solving issues and updating clients and servers, Active Directory, WSUS, McAfee ePO and other security applications
– A pré is if you have knowlegde of Cisco routers, switches, firewalls (updates, patches, minor changes in access lists and port configuration, etc.)

Duties:
– You are responsible for handling and investigate causes of malfunction, corrective maintenance of Software and sometimes hardware (e.g. replacing hard discs, screens, cards, installing Patches, Anti-Virus, Windows updates, etc.).
– You will prevent incidents & do maintenance (installing windows patches / anti-virus)
– You will carry out remote checks on system statuses and notifications of the client, as well as actively working on client’s systems on site.
– You deliver small to medium automation service projects (modifications, enhancements, extensions, upgrades, start-up assistance, commissioning, maintenance (incl. repair) of software and hardware within the agreed time frame, equirements and performance.
– Depending on your knowledge you are responsible for (independently) configuring, installing, troubleshooting and testing routers, switches, firewalls, Active Directory, WSUS, McAfee ePO and other security applications.

All in all you are or want to become a specialist in the field of system, network and security integration.
Your main location is Groningen, but you will also go to other sites sometimes.